Do I have to buy a book when I take an Citigroup OnLine Learning class?
Most Citigroup OnLine Learning classes require a book. You could choose not to buy the book, but then following the class discussion and reading the lessons will be much more difficult, if not impossible. Keep in mind that usually instructors won't cover a topic in class if it's covered in the book! So you should definitely get the book required for the class. (If you don't want to buy the book, we ask that you audit the class instead.)

How do I find out which book I need?
Go to the Citigroup OnLine Learning Course Catalog and look up the class you're taking. Under Requirements, you'll see the book title listed. It's linked right to the bookstore, so you can order it easily.

How does Citigroup OnLine Learning choose which book to use for a class?
We choose course books from a variety of publishers and authors, always searching for the best book we can find on that particular topic. Often, instructors will recommend books in their area of expertise, or editors at Citigroup OnLine Learning will do the same. And of course, we love to get book recommendations from students too!

Can I use an older edition of the book?
Because computers and technology change so fast, using an old edition of a computer book can lead to lots of confusion and mistakes. The instructor decides which edition of the book to use, so make sure you have the exact edition that's specified in the requirements for the class (in the Course Catalog). Always remember that the requirements for a class can change. It is important to check the correct class section for exact requirements.

Can I use an off-the-shelf software book on the same subject?
You will need the required book to keep up with the reading and other tasks assigned by the instructor. However, it is always a good idea to supplement your learning experience by reading related books and materials, many of which can be found in our Store.

How do I order a book?

1. Register for an online instructor-led class (some workshops may require a textbook).
2. Click Order This Book to purchase the required textbook. This takes you to the exact page for the book you're ordering.
3. Add the book to your shopping cart by clicking shopping cart to the right of the specified title.
4. Click Checkout. The Checkout page will display.
5. Complete the billing and shipping information, then click Continue. (* indicates a required field.)
6. Click the arrow in the Shipping Method drop-down list box to select your shipping method. (If you need more information on shipping methods and cost, click the arrow next to Shipping Information).
7. Complete the payment information payment method, then click Place Order.
8. Your order # displays with a message stating the order has been confirmed and payment has been authorized. (If your order was not processed see purchasing errors.

How do I pay for the book?
We accept Visa, MasterCard, Discover, American Express, Diners Club and Purchase Orders at the Store. We use a secure server, so your credit card information is safe.

Note: If your Training Administrator has assigned a Purchase Order # to your account, the PO # will display in the Payment Option box.

How long will it take to get the book? What are the shipping charges?
That depends on what shipping option you select when placing your order.

Store General Shipping Information All Store orders are shipped Monday through Friday only. No weekend deliveries on any orders (including 2nd Day Air and Next Day Air). Ship Time begins when the product is shipped from the warehouse, not when the order is placed.

U.S. Shipping Information Sales tax will be added to the final amount for applicable states. Ground shipment is not available to Alaska, Hawaii, Puerto Rico, US Virgin Islands and other US Protectorates. 2nd Day Air and Next Day Air (Overnight) are available to those areas, but require an additional 1-2 business days in shipping time. Shipments to PO Boxes are sent by United States Postal Service (USPS) only. Shipments to APO/FPO addresses are sent by United States Postal Service (USPS) Priority Mail. Ship time is 3 to 6 business days, but is not guaranteed.

Items Shipping Method Ship Time Shipping and Handling Books Ground 3 to 6 business days $0.55 per book + $4.20 per book order 2nd Day Air 2 to 3 business days $2.11 per book + $5.24 per book order Overnight 1 to 2 business days $2.65 per book + $10.50 per book order Early AM 1 to 2 business days $2.66 per book + $36.74 per book order CDs Ground 3 to 6 business days $0.00 each (no shipping) + $4.20 per CD order 2nd Day Air 2 to 3 business days $0.00 each + $6.40 per CD order Overnight 1 to 2 business days $0.00 each + $10.50 per CD order Early AM 1 to 2 business days $0.00 each + $35.00 per CD order A+ Ground 3 to 6 business days $4.00 per order + $2.00 each 2nd Day Air 2 to 3 business days $7.00 per order + $7.00 each Next Day Air (Overnight) 2 to 3 business days $10.00 per order + $13.00 each

International Shipping Information (including Canada) Customs, import duties and other applicable taxes are charged to the customer once the package reaches the destination country. These charges are the customer's responsibility and will vary from country to country. We cannot determine what these fees will be. Contact your local customs office for further information.

Items Shipping Method Ship Time Shipping and Handling All Books & CDs International Air Mail Economy 4 to 10 business days (US)$7.95 per item + (US)$10.00 per item order International Priority 1 to 5 business days (US)$5.95 per item + (US)$30.00 per item order

My book order is late! How do I find out where it is?
You can check your order status after you've successfully completed the order process. You'll need the order number provided during the ordering process to check your order status. You must also be logged in to Citigroup OnLine Learning to check your order status.

To check your order status:

1. Go to the Store from the navigation bar at Citigroup OnLine Learning .
2. Click Order Status in the Store navigation bar.
3. Enter your order number and password in the appropriate textbox.
4. Click Submit.
5. View your order status on the Order Status page.

If your book doesn't arrive before class starts, don't worry. You can usually catch up as soon as you do get the book. All the lessons, assignments, and discussions will still be in the classroom when you're ready to join in.