If you want to take a Brainbench Certification(TM), follow these steps:
- Go to the My Courses Page or the Learning Advisor Page, and click the Take Certification Exam link.
- When you see the
Brainbench main menu, choose an exam from the dropdown list.
- Click the Go
button.
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Why do some Brainbench pages refer to 123assess.com and do I need to use this URL?
The Brainbench certification engine runs on the 123assess.com domain
name. You do not need to use the 123assess.com URL to perform any of
the Brainbench functions. Going to 123assess.com will cause you to view
the Brainbench feature without the Element K site links at the top of
the page. The smoothest and most reliable method for Element K students
to take Brainbench exams is to first login to Element K and then click
the Take Certification Exam link on your My Courses or Learning Advisor
page. You can access Brainbench exams this way to select a new exam,
start a previously selected exam or continue an exam in progress.
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I registered for an exam but forgot my PIN. What do I do?
You do not need to remember your PIN to take an exam that
you ordered. Just
go the Brainbench main menu and click the View or Take an Unused Exam link. If you're still having
trouble, contact us at Citigroup OnLine Learning customer
support and fill out a support request or chat online with a representative.
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I was disconnected from the test. How do I start from where I was?
If you were disconnected from an exam in the middle, don't worry: you can start from where you left off.
Remember that when you began the exam, Brainbench displayed a Session Re-Entry Code.
Within one hour of being disconnected,
return to the Brainbench main menu and click the View or Take an Unused Exam link.
Now click the Begin Exam link to the right of the Session Re-Entry Code. The exam will begin again,
but this time, it will start where you left off.
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How often can I attempt a test?
You can take exams as often as you want. However, we recommend that you learn about
topics thoroughly before taking exams again. This way, you improve your chances of passing them.
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What's the difference between the master and standard levels?
The standard level requires that you earn a score of at least 2.75 on a scale from 1.0 through 5.0,
where 5.0 is the highest possible score. The master level requires that you earn a score of at least
4.0.
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What percentage of test takers actually passes?
Only 60% of people who complete a Brainbench exam become certified. About 12% of people who pass
become certified at the master level.
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How do I know what the test is going to cover?
We display an outline of each exam. From the Brainbench main menu, click the Certification Exam Categories
link, and now click on an exam title. You will see a page that displays an outline of the exam.
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How do I see the answers to the questions on my exam?
Each exam contains hundreds of questions, of which you see a small subset. To maintain the
integrity of our exams, we don't display all the questions for an exam, nor do we display
answers. After taking an exam, you'll receive an email that identifies your strengths and weaknesses
in each test area.
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I passed a test, but never received my certification. Is it still coming?
Please wait at least 8 weeks for delivery of your hardcopy
certificate. You may also want to make sure that we have correct address
information for you. When you begin an exam, you see a page that allows you to
enter and verify your name and address. If your address is incorrect, then you
should contact Citigroup OnLine Learning customer
support and fill out a
support request or chat online with a representative. If your name is incorrect, please update the page with your correct address.
NOTE: International delivery may take longer than 8 weeks.
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How do Brainbench Certifications(TM) compare to other certification programs?
Simply put, Brainbench Certifications(TM) are more widely accepted, more
convenient to take, and are free. Over one million people have applied
for a Brainbench Certification(TM), an application rate higher
than any other certification program in the world. Since they're offered over the web,
Brainbench Certifications(TM) are far more convenient to take.
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How long is my certification valid?
Your certification is valid for one year.
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Are Brainbench Certifications(TM) affiliated with or approved/endorsed by the
major software vendors?
Brainbench Certifications(TM) are not affiliated
with or approved by any of the major software vendors
(including Microsoft, Sun, Netscape, Sybase, IBM, Informix, and Borland). Brainbench
is a completely independent certification authority. Establishing
valid, 3rd-party assessments is their core business. With the assistance of over 210 technical
experts, Brainbench develops their own test content. As a result, you
can rest assured that Brainbench certification exams are designed to help you
demonstrate your knowledge of the most important aspects of each tool,
software package, or technology without regard to sales or marketing strategies.
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What is
the difference between Brainbench exams and certifications, and assessments
found on Citigroup OnLine Learning?
An assessment is a predefined series of questions and
answers related to a particular Citigroup OnLine Learning course. Assessments measure your knowledge at the course level. Brainbench
exams are aimed at testing your knowledge at the subject level. They are
unrelated to specific Citigroup OnLine Learning courses. If you pass Brainbench exams, you earn industry-accepted
certification as a subject matter expert.
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How do I change my name or address information?
To change your name, please contact us at Citigroup OnLine Learning customer support.
To change your address, enter the new information on the questionnaire that is presented before each exam.
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How do I know Brainbench will not give my personal information out?
Citigroup OnLine Learning and Brainbench take your privacy and the protection of your data
seriously. Our basic policy is that we will not divulge your information to
anyone without your permission. For more information, please see the
Citigroup OnLine Learning student handbook.
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What is Computer Adaptive Testing (CAT)?
As you respond to "questions", a computer-adaptive test "adapts" itself
to you by selecting the next item to present based on your
performance on preceding items.
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Why is CAT better than static testing?
The advantages of CAT include:
- CAT requires fewer exam questions to arrive at a more accurate
estimate of your proficiency than pencil-and-paper exams.
- CAT technology provides you with immediate feedback about your performance.
- Each test taker views a different set of questions, which enhances the accuracy and security
of exams.
- CAT scoring takes into account not just the number of items answered correctly,
but also the specific items answered correctly.
- A test taker who correctly answers a more difficult
set of questions will score higher than a test taker who correctly answers an
easier set of questions.
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What browser is best to use when viewing the site?
Netscape 4.7 and higher, or Internet Explorer 5.0 and higher.
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I'm using WebTV to view your site, and I'm having difficulties. Why?
Brainbench is incompatible with the WebTV infrastructure. If you try to use WebTV
to take Brainbench exams, the tests won't run properly.
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I'm having problems accessing your site from work, but not from home. Why?
Your employer may have a firewall or proxy server. Firewalls and proxy servers
have security parameters that may not allow you to view certain web sites. If you're having
trouble accessing Brainbench from work, ask your system administrator how to view our site
from behind a firewall or proxy server.
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